See All Categories

Learn More




Current Page
  1. Home
  2. Forum
  3. Notice


Important notices

Forum Details
Posted by DECOYCITY (ip:)
  • Rate 0points  
  • Date 2021-06-16 16:39:24
  • Recommend Recommend
  • View 42

We do not accept returns and exchange due to change of mind.

All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items)

and must be returned and shared the return tracking number to us within 10 days. 

Please note that the deadlines are based on KST (Korean Standard Time).

Decoy City must be contacted via the Email or Board before making any returns.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.

If any items are missing from your package, contact our customer service the day you receive your package.

Decoy City will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be the responsibility of the buyer.

If non-defective items are sent to Decoy City along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns:

        - if you ship your item without prior notice.

        - if 7 days have passed since receiving items.

        - if the tags/labels (User guide, boxes, additional items) of the items are damaged.

        - if there is trace of use (applicable to defective items as well).

        - due to threads coming out from massive production, or threads which can be seen.

        - due to stains which can be removed by wet wipes.

        - due to wrinkles created by folding.

        - due to stains or damages caused by customer.

        - if items are washed, altered, or dry-cleaned.

        - if items are customized or handmade items.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

Decoy City is not responsible for problems caused by carelessness of buyers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by diagonal according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel